About Us
Let us introduce ourselves
April Bedard
Personal Lines Account Manager
About April
April Bedard is a Personal Lines Account Manager, where she enjoys helping clients protect what matters most. A proud Spokane native, she brings a warm, friendly approach and a genuine commitment to providing outstanding customer service.
April began her career with an impressive 25-year tenure at The Spokesman-Review, where she built a strong foundation in customer service and accounts receivable and payable. After several years in medical billing, she transitioned into the insurance industry, gaining experience on both the agency and carrier sides. That diverse background gives her a well-rounded understanding of the insurance process and allows her to confidently assist clients with their personal insurance needs.
April enjoys getting to know her clients, answering their questions, and helping them navigate their auto, home, and other personal insurance policies. She takes pride in building lasting relationships and making the insurance process as easy and stress-free as possible.
When she’s not at work, you’ll likely find April spending time with her two grown children, Morgan and Alec, or planning her next adventure. She loves road trips, camping, and exploring the beauty of the Pacific Northwest with family and friends.
Bri Ashley
Commercial Account Manager
About Bri
As the Commercial Account Manager at Legacy Insurance, Bri brings a steady, detail-driven approach to supporting business clients of all sizes. Her background in management and banking shaped a strong foundation in client service, and she carries that same commitment into her work in commercial insurance—staying focused, responsive, and dependable in every interaction. Whether it’s a quick request or a complex account need, Bri ensures clients receive clear answers and reliable solutions.
She’s known for staying calm under pressure and for being someone clients and colleagues can count on when things get busy. Bri enjoys the structure and problem-solving side of her work and takes pride in helping businesses feel protected and prepared.
Outside the office, Bri is an avid reader who rarely goes a day without picking up a book. She also has a lifelong love for the horror genre—films, shows, and stories that lean into the eerie, suspenseful, or offbeat are always in rotation. When she’s not reading or catching the latest scary movie, she’s likely rewatching a favorite or hunting for the next unsettling twist.
Bri brings the same quiet focus to her personal life as she does to her work: thoughtful, calm, and always engaged in what matters most.
Ethan Carrell
Commercial Lines Insurance Producer
About Ethan
Ethan Carrell is a Commercial Insurance Producer, where he works with businesses to help identify risks and develop insurance solutions tailored to their unique operations. He is passionate about building strong relationships with clients and helping business owners protect everything they’ve worked hard to build.
A graduate of the University of Idaho with a bachelor’s degree in business administration, Ethan combines his business education with a practical understanding of the insurance industry. Growing up around Legacy Insurance, he developed an appreciation for the important role insurance plays in protecting families, businesses, and communities. That early exposure sparked a genuine passion for helping clients make informed insurance decisions.
Ethan enjoys working with businesses of all sizes, taking the time to understand each client’s operations, and recommending coverage designed to meet their specific needs. He is committed to providing responsive service, honest advice, and long-term partnerships built on trust.
Outside of the office, Ethan enjoys spending time with family and friends, cheering on the Vandals, traveling, and taking advantage of everything the Pacific Northwest has to offer.
Kim Pilkinton
Personal Lines Insurance Producer
About Kim
Kim, a seasoned insurance professional, brings a wealth of expertise and a commitment to exceptional customer service to her role as a Licensed Insurance Account Manager. Raised in the vibrant community of Spokane, Kim is a proud alumna of Shadle Park High School and Eastern Washington University.
With over a decade of experience in the insurance industry, Kim has honed her skills to tailor coverage solutions that meet the unique needs of each client’s household and budget. Her dedication to providing comprehensive protection and personalized service has earned her the trust and respect of her clients.
Beyond her professional achievements, Kim finds her greatest joy in her role as a parent to her two accomplished children, Connor and Ashley. When she’s not busy assisting clients or spending time with her family, Kim enjoys fostering connections with friends and engaging in activities that nourish her soul.
Whether you’re seeking guidance on insurance matters or looking for a trusted advisor to safeguard your family’s future, Kim Pilkinton is dedicated to delivering unparalleled service and support every step of the way.
Robin Dunham
Personal Lines Account Manager
About Robin
Robin is a Personal Lines Account Manager with 12 years of experience in the insurance industry, including both personal and commercial insurance. Licensed in Property & Casualty and Life & Health, she brings a thoughtful, personalized approach to helping clients understand their coverage and feel confident about protecting what matters most.
Robin enjoys building long-term relationships with her clients and being someone they can count on when questions or insurance needs arise. Known for her attention to detail, responsiveness, and commitment to exceptional service, she works to make insurance as straightforward and stress-free as possible.
Outside of work, family is an important part of Robin’s life. She enjoys spending time with her husband, Kelly, and their children, Garrett, Danicka, and Dylann. She also enjoys staying active and pursuing her love of baking.
Heather Carrell
Agency Owner & Personal and Commercial Insurance Producer
About Heather
As a lifetime resident of Spokane, Heather has a deep understanding of the local community and its insurance needs. Heather’s educational journey began at Shadle Park High School, where she laid the foundation for her future success. She then pursued her passion for business administration and obtained her bachelor’s degree from Eastern Washington University.
With over two decades of experience in the insurance industry, Heather’s career started in 2003 with Travelers Insurance. She quickly gained valuable knowledge and expertise, which led her to join Safeco before eventually becoming an independent agent in 2007. Heather’s entrepreneurial spirit and dedication to her clients motivated her to establish her own agency.
A lifelong learner, Heather is committed to expanding her insurance knowledge continually. Currently, she is actively working towards obtaining her Certified Insurance Counselor (CIC) designation, which will further enhance her ability to provide exceptional service to her clients.
One of Heather’s greatest passions is educating people about insurance. She firmly believes that informed decisions lead to better outcomes. Through her expertise and genuine care for her clients, Heather strives to ensure that everyone she works with understands the intricacies of insurance and can make well-informed choices.
Outside of her professional endeavors, Heather cherishes quality time with her family. She shares her life with her husband, Charles, and their children, Breanna, Chas, Ethan, and Owen. In addition, their daughter, Breanna, is now happily married to Robert, and they have a beautiful daughter named Ryann. Family plays a central role in Heather’s life, and she cherishes the moments they spend together.
Heather Carrell is a dedicated insurance professional, proud business owner, and a loving family person. With her extensive experience, commitment to education, and passion for helping others, she is truly a trusted advisor for all your insurance needs.