About Us
Let us introduce ourselves
Morgan Solomon
Office Assistant
About Morgan
Born and raised in Spokane, Morgan is excited to bring her passion for customer care to Legacy Insurance as she begins her journey in the insurance field. With over a decade of experience in customer service and three years in banking, Morgan is no stranger to supporting clients with warmth, efficiency, and attention to detail.
Outside the office, she’s a proud wife and mom who loves spending time with family—especially playing monster trucks with her toddler! Morgan also enjoys crocheting, reading, hitting a local hot yoga class, and catching the latest horror movies with her husband (always with a big bucket of popcorn).
Her goal is to bring a friendly, welcoming energy to every client and team member she meets at Legacy Insurance.
April Bedard
Personal Lines Account Manager
About April
April Bedard’s role here is an Account Manager, specializing in commercial property and casualty insurance. A proud Spokane native, April brings not just years of experience, but a strong sense of hometown pride to everything she does.
She kicked off her career with an impressive 25-year run at the Spokesman Review, mastering customer service and the ins and outs of accounts receivable and payable. After a few years in medical billing, she found her true niche in the insurance world. For the past six years, April has worked on both the agency and carrier sides—most recently at Western National Insurance—giving her a well-rounded perspective that clients truly appreciate.
Her approachable, can-do attitude, a sharp eye for detail, and a genuine passion for helping clients feel confident about their coverage. Whether she’s guiding clients through their insurance needs or building lasting relationships, April is all about making the process smooth, straightforward, and maybe even a little enjoyable.
When she’s off the clock, you’ll likely find April hanging out with her two grown kids, Morgan and Alec, or planning her next getaway. She’s always up for a good road trip, a weekend of camping, or just soaking up the beauty of the Pacific Northwest with friends and family.
Ryan Valenzuela
Personal Lines Account Manager
About Ryan
Ryan Valenzuela brings more than a decade of experience in the insurance industry, with a proven track record of helping clients navigate their coverage needs with confidence. Over the course of his career, he has developed a broad perspective on the industry, gaining a deep understanding of insurance products, underwriting processes, and client service approaches. This expertise enables him to deliver solutions that are both strategic and personalized.
In his current role as an Account Manager, Ryan is passionate about building lasting relationships and serving as a trusted advisor. He takes pride in providing clear guidance, dependable support, and tailored recommendations that give individuals, families, and businesses peace of mind. His goal is always to ensure that clients feel confident knowing they have the right protection in place for life’s most important priorities.
Beyond his professional life, Ryan is a devoted family man who treasures time spent with his loved ones. Whether it’s enjoying family outings, creating lasting memories at home, or supporting his children in their endeavors, family is at the heart of everything he does. Outside of work, Ryan is an avid sports enthusiast with a particular love for golf. Whether on the course, cheering on his favorite teams, or staying active himself, he finds that sports provide the perfect balance of challenge, excitement, and community.
Bri Ashley
Commercial Account Manager
About Bri
As the Commercial Account Manager at Legacy Insurance, Bri brings a steady, detail-driven approach to supporting business clients of all sizes. Her background in management and banking shaped a strong foundation in client service, and she carries that same commitment into her work in commercial insurance—staying focused, responsive, and dependable in every interaction. Whether it’s a quick request or a complex account need, Bri ensures clients receive clear answers and reliable solutions.
She’s known for staying calm under pressure and for being someone clients and colleagues can count on when things get busy. Bri enjoys the structure and problem-solving side of her work and takes pride in helping businesses feel protected and prepared.
Outside the office, Bri is an avid reader who rarely goes a day without picking up a book. She also has a lifelong love for the horror genre—films, shows, and stories that lean into the eerie, suspenseful, or offbeat are always in rotation. When she’s not reading or catching the latest scary movie, she’s likely rewatching a favorite or hunting for the next unsettling twist.
Bri brings the same quiet focus to her personal life as she does to her work: thoughtful, calm, and always engaged in what matters most.
Ethan Carrell
Commercial Lines Insurance Producer
About Ethan
Ethan Carrell brings a fresh perspective and a legacy of insurance expertise to his role as an Insurance Advisor at Legacy Insurance LLC. As the son of agency owner Heather, Ethan’s roots in the insurance industry run deep, instilling in him a passion for protecting what matters most to his clients.
Currently pursuing his bachelor’s degree in business administration at the University of Idaho, Ethan combines his academic knowledge with a passion for serving clients and crafting tailored insurance solutions. Ambitious and dedicated, Ethan is committed to providing top-notch customer service while ensuring that every business policy aligns perfectly with the unique needs of each client.
With Ethan on your side, you can trust that your insurance needs will be met with professionalism, integrity, and a personal touch. Whether you’re a small business owner or a corporate entity, Ethan is here to guide you towards comprehensive coverage that safeguards your assets and propels your success forward.
Kim Pilkinton
Personal Lines Insurance Producer
About Kim
Kim, a seasoned insurance professional, brings a wealth of expertise and a commitment to exceptional customer service to her role as a Licensed Insurance Account Manager. Raised in the vibrant community of Spokane, Kim is a proud alumna of Shadle Park High School and Eastern Washington University.
With over a decade of experience in the insurance industry, Kim has honed her skills to tailor coverage solutions that meet the unique needs of each client’s household and budget. Her dedication to providing comprehensive protection and personalized service has earned her the trust and respect of her clients.
Beyond her professional achievements, Kim finds her greatest joy in her role as a parent to her two accomplished children, Connor and Ashley. When she’s not busy assisting clients or spending time with her family, Kim enjoys fostering connections with friends and engaging in activities that nourish her soul.
Whether you’re seeking guidance on insurance matters or looking for a trusted advisor to safeguard your family’s future, Kim Pilkinton is dedicated to delivering unparalleled service and support every step of the way.
Heather Carrell
Agency Owner & Personal and Commercial Insurance Producer
About Heather
As a lifetime resident of Spokane, Heather has a deep understanding of the local community and its insurance needs. Heather’s educational journey began at Shadle Park High School, where she laid the foundation for her future success. She then pursued her passion for business administration and obtained her bachelor’s degree from Eastern Washington University.
With over two decades of experience in the insurance industry, Heather’s career started in 2003 with Travelers Insurance. She quickly gained valuable knowledge and expertise, which led her to join Safeco before eventually becoming an independent agent in 2007. Heather’s entrepreneurial spirit and dedication to her clients motivated her to establish her own agency.
A lifelong learner, Heather is committed to expanding her insurance knowledge continually. Currently, she is actively working towards obtaining her Certified Insurance Counselor (CIC) designation, which will further enhance her ability to provide exceptional service to her clients.
One of Heather’s greatest passions is educating people about insurance. She firmly believes that informed decisions lead to better outcomes. Through her expertise and genuine care for her clients, Heather strives to ensure that everyone she works with understands the intricacies of insurance and can make well-informed choices.
Outside of her professional endeavors, Heather cherishes quality time with her family. She shares her life with her husband, Charles, and their children, Breanna, Chas, Ethan, and Owen. In addition, their daughter, Breanna, is now happily married to Robert, and they have a beautiful daughter named Ryann. Family plays a central role in Heather’s life, and she cherishes the moments they spend together.
Heather Carrell is a dedicated insurance professional, proud business owner, and a loving family person. With her extensive experience, commitment to education, and passion for helping others, she is truly a trusted advisor for all your insurance needs.